We want your Mocha Chocolate Experience to be enjoyable from the moment you book. Please read the following conditions before making your booking.
Booking & Payment
Places must be booked in advance and are subject to availability.
Full payment is required at the time of booking unless you are redeeming a valid Mocha Chocolate Experience Gift Card or voucher. Where the value of your voucher is less than the cost of your chosen experience, the remaining balance must be paid when booking.
Your place is confirmed once you have received your booking confirmation from us.
Gift Cards & Vouchers
Gift Cards and vouchers must be valid at the time the booking is made and redeemed by the expiry date shown on the voucher.
Gift Cards may be used towards any eligible Mocha Chocolate Experience, subject to availability and any individual age or participation requirements.
If your chosen experience costs more than the value of your Gift Card, you can simply pay the difference. Any unused balance will remain available to use until the original expiry date.
Gift Cards and vouchers cannot be exchanged for cash.
Changing Your Booking
We understand that plans sometimes change.
If you need to move your booking, please give us at least 7 days' notice and we will be happy to transfer your place to another available date.
Changes requested with less than 7 days' notice cannot normally be accommodated and your booking may be treated as a cancellation.
Bookings can only be transferred once.
Cancellations
If you cancel more than 7 days before your experience, we can transfer your booking to another available date or provide a credit to use towards a future Chocolate Experience.
Cancellations made within 7 days of the experience are non-refundable and non-transferable.
Unfortunately, we cannot refund or transfer bookings if you do not attend.
You are welcome to give your place to someone else if you are unable to attend – just let us know the name of the person who will be coming in your place.
If Mocha Needs to Cancel
Occasionally we may need to cancel or rearrange an experience due to circumstances beyond our reasonable control or because an experience has not reached the minimum number of participants required to run.
If this happens, we will offer you an alternative date or a full refund of the amount you paid.
If you booked using a Gift Card or voucher, its value will be reinstated so that you can choose another date.
We cannot accept responsibility for additional costs such as travel or accommodation.
Arrival & Latecomers
Please arrive at the time stated in your confirmation email. Our experiences involve demonstrations and practical chocolate making, so it is important that everyone begins together.
If you arrive late, we will do our best to accommodate you, but you may miss part of the experience. If you arrive too late to join safely or without disrupting the other guests, unfortunately you may not be able to participate and your booking cannot be refunded.
Allergies & Dietary Requirements
Chocolate is produced and experiences are held in an environment where milk, nuts, peanuts, soya, gluten, egg, sesame and other allergens may be present.
Please tell us about any allergies, intolerances or dietary requirements when booking.
We will always provide as much information as we can and will make reasonable adjustments where possible, but we cannot guarantee an allergen-free environment.
Some experiences are designed specifically for particular dietary requirements, such as our Vegan Chocolate Experience. Please check the individual experience information before booking.
Age Requirements & Children
Age restrictions vary between experiences and will be clearly stated on the individual experience page.
Children attending an experience must meet the minimum age requirement and, where stated, must be accompanied by a responsible adult.
Accessibility & Practical Information
Chocolate making is a practical activity and some experiences involve standing for periods of time.
If you have a disability, mobility requirement or anything else that may affect your participation, please contact us before booking. We will be happy to discuss the experience with you and make reasonable adjustments wherever possible.
What You Make
The chocolates and other products you make during your experience are intended for your own enjoyment and should be stored and consumed in accordance with the guidance provided by your chocolatier.
Photography
We may occasionally take photographs during our Chocolate Experiences for use on Mocha's website or social media. We will always ask your permission before taking or using identifiable photographs of you.
You are very welcome to take photographs of your own experience too.
Finally…
Chocolate making can be a little messy – that's part of the fun! Please follow the guidance of your Mocha chocolatier throughout the experience, particularly when using equipment or handling hot ingredients.
By making a booking, you agree to these booking conditions and any additional information or requirements shown on the individual Chocolate Experience page.
We look forward to welcoming you to Mocha – and getting chocolatey together!
